1. INFORMATION WE COLLECT
Urban Choola may collect personal information when you make a reservation, place an online order, purchase a gift card, subscribe to our newsletter, or contact us through our website.
- Name, email address and phone number
- Reservation and booking details
- Delivery and billing information
- Customer feedback and enquiries
2. HOW WE USE YOUR INFORMATION
The information we collect helps us provide a better dining experience and improve our services.
- Process reservations and online orders
- Respond to enquiries and customer support requests
- Send booking confirmations and updates
- Improve our website, menu and customer experience
3. MARKETING COMMUNICATIONS
With your permission, Urban Choola may send promotional emails, special offers, event announcements and restaurant updates.
- Exclusive dining offers
- Seasonal menu launches
- Restaurant events and celebrations
- You may unsubscribe at any time
4. COOKIES & WEBSITE TRACKING
Our website uses cookies and analytics tools to enhance user experience, monitor website performance and remember visitor preferences.
- Improve website functionality
- Analyze visitor behaviour
- Remember user preferences
- Enhance browsing experience
5. DATA SECURITY
Urban Choola takes reasonable technical and organisational measures to protect your personal information from unauthorized access, disclosure or misuse.
- Secure storage of customer information
- Restricted access to personal data
- Regular monitoring and security practices
- Protection against unauthorized use
6. SHARING OF INFORMATION
Urban Choola does not sell or rent customer information. Information may only be shared with trusted service providers when necessary to deliver our services.
- Online ordering partners
- Payment processing providers
- Website and hosting services
- Legal authorities where required by law
7. YOUR PRIVACY RIGHTS
You have the right to request access to, correction of, or deletion of your personal information held by Urban Choola.
- Access your personal data
- Request corrections or updates
- Withdraw marketing consent
- Request deletion of information where applicable
OPENING HOURS
Monday - Friday
5pm to 10pm
Saturday - Sunday
01:00 pm To 10:00 pm
